If you’re looking to cancel your Hilton stay and avoid a no-show fee, it is important to pay attention to the fine print of your reservation. Hilton, like most hotels, has specific cancellation policies that vary depending on the type of reservation you’ve made.
The Different Types of Hilton Rates
Hilton hotels offer many types of rates, all with different deposit and cancellation policies. Here are the most common rate types at Hilton:
- Flexible Rate – the most flexible rate that usually allows you to cancel or change your reservation up to 2 days before arrival.
- Honors Discount Rate – similar to the Flexible Rate, offers a discount for being a Hilton Honors member with the ability to cancel or change your reservation up to 2 days before arrival.
- Semi-Flex Rate – a bit more restrictive than the Flexible Rate but allows changes or cancellations up to 6 days before arrival.
- AAA Member Rate – offers exclusive savings for being a AAA member along with the ability to change or cancel your reservation up to 2 days before arrival in most situations. Requires a AAA card.
- AAA Prepay and Save – offers the best savings for AAA members but doesn’t permit changes or cancellations.
- Non-Refundable Rate – usually offers the best pricing but locks you into your reservation. No changes or cancellations are permitted.
What happens if I miss my reservation?
If you don’t check in to your room, Hilton will charge a no-show fee. This varies based on the type of rate you booked. If you booked a flexible rate, you will likely be charged a fee equal to the first night of your reservation. If you booked a non-refundable rate, the hotel will keep the entire pre-payment amount.
Tips To Avoid A No-Show Fee at Hilton
- Read the Cancellation Policy: When you make a reservation, carefully read the cancellation policy provided by Hilton. This policy will specify the deadline by which you can cancel your reservation without incurring a fee.
- Book Refundable Rates: Whenever possible, choose refundable or flexible rate options when making your reservation. These rates typically have a more lenient cancellation policy and allow you to cancel without a fee up to a certain point before your check-in date.
- Join Hilton Honors Program: Consider joining the Hilton Honors loyalty program if you’re a frequent Hilton guest. Members may receive more flexible cancellation policies and other benefits.
- Set Reminders: Mark the cancellation deadline in your calendar or set a reminder to ensure you don’t forget to cancel your reservation if your plans change.
- Contact Hilton Directly: If you need to cancel or modify your reservation due to unforeseen circumstances, contact Hilton directly as soon as possible. Sometimes, they may be willing to work with you, especially if you have a valid reason for the cancellation, such as a family emergency or flight cancellation.
- Consider Travel Insurance: In some cases, purchasing travel insurance may be a good idea, especially if your plans are uncertain or you’re traveling during a busy season when hotel cancellation policies tend to be stricter. Travel insurance can provide coverage for non-refundable reservations in certain situations.
- Pay Attention to Booking Channels: If you booked your reservation through a third-party website or travel agency, be aware that their cancellation policies may differ from Hilton’s. Always review the terms and conditions of the booking platform you used.
- Use Points or Awards: If you have Hilton Honors points or awards, consider using them to book your stay. These bookings may have more flexible cancellation policies.
- Double-Check Your Reservation: Before your scheduled check-in date, double-check your reservation to make sure it’s still accurate. If you no longer need the reservation, cancel it within the allowed timeframe.
- Be Mindful of Time Zones: Pay attention to the time zone in which the hotel is located and the specific cancellation deadline provided by the hotel. Ensure you cancel before that time to avoid any fees.
If you are experiencing an extenuating circumstance and you’re past the point of making changes or cancellations, we recommend contacting your hotel directly to plead your case. Hotel management does have the ability to override change and cancellation policies in certain circumstances.
Hilton offers several different types of rates, each with different rules and cancellation policies. Many reservations are under the Flexible Rate, which allows cancellations within two days of arrival, but pre-paid rates are often non-refundable. If you have a unique situation and need to cancel your reservation, it is best to contact the property directly to plead your case if you’re outside of the cancellation window. While not guaranteed, hotels have a ton of flexibility and leeway.