A common carrier statement of delay is a formal communication issued by a transportation company to notify customers or relevant parties about an experienced delay. Common carriers are businesses or entities that provide transportation services to the public for a fee, such as airlines, railroads, and other public transportation providers.
The statement of delay typically includes the following information:
- Date and time of the delay – specifies when the delay occurred or when it is expected to occur.
- Reason for the delay – a statement that provides an explanation of the cause of the delay. This could be due to weather conditions, mechanical issues, labor strikes, traffic congestion, or other unforeseen circumstances.
- Impact on transportation – outlines how the delay affected your schedule. This may include a revised estimated time of arrival (ETA) or an alternative solution.
- Contact information – common carriers usually provide contact details for their customer service or support teams so that customers can inquire further or seek assistance in case of questions or concerns.
- Remedies or compensation – in some cases, the statement may also include information about any compensation or remedies that the carrier provided.
Credit card companies like American Express and Chase require a Common Carrier Statement of Delay to process a claim under their Trip Delay coverage. For example, the Chase Sapphire Preferred pays up to $500 for meals and lodging if you’re delayed more than 12 hours.
Airline Statement of Delay Resources
Every major transportation company is familiar with a Statement of Delay request. The process is similar for each company.
- Air Canada – visit https://www.aircanada.com/ca/en/aco/home/fly/customer-support.html
- American Airlines – visit https://www.aa.com/contact/forms?topic=TRP#/
- All Nippon Airways – visit https://www.ana.co.jp/fs/certificate/dom/en/ or https://www.ana.co.jp/fs/certificate/int/en/
- China Eastern – visit https://us.ceair.com/en/flight-proof.html
- Delta Air Lines – visit https://www.delta.com/contactus/pages/cancellation_verification/index.jsp
- Jetblue – visit https://www.jetblue.com/contact-us/email/
- Southwest Airlines – visit https://support.southwest.com/email-us/s/ and navigate to Comment/Question > Flight > Flight Delay
- United Airlines – send an email to [email protected] with the names of all the travelers on your reservation, the confirmation number, flight numbers, dates of travel, phone contact, and the email address or mailing address where you’d like United to send your Statement of Delay.
If you don’t see your airline above, we recommend visiting their website and finding the Contact page. From there, send them an email requesting a Statement of Delay.